Frequently Asked Questions

NiPa Player is a premium IPTV media player for iOS, Android, Android TV, and macOS. It lets you stream Live TV, Movies, and Series from your own IPTV provider. NiPa Player does not provide, host, or stream any content — you bring your own playlists.

4 platforms: iPhone & iPad (iOS 15+), Android phones & tablets (Android 7+), Android TV / Google TV, and macOS (Apple Silicon & Intel).

NiPa Player offers a 21-day free trial with full access to all features. After the trial, a subscription (monthly, yearly, or lifetime) is required.

The app is available in 28 languages: English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Hindi, Arabic, Bengali, Turkish, Polish, Dutch, Indonesian, Malay, Swedish, Norwegian, Danish, Finnish, Vietnamese, Thai, Urdu, Hungarian, Serbian, and Albanian.

NiPa Player supports three formats:
1. Xtream Codes — Enter your server URL, username, and password.
2. M3U URL — Paste a direct link to an M3U or M3U8 playlist file.
3. M3U File — Import a local .m3u or .m3u8 file from your device (mobile only).

1. Open the app and tap "Add Playlist".
2. Choose the format tab (Xtream Codes, M3U URL, or M3U File).
3. Enter a name and the required credentials or URL.
4. Tap "Add Playlist" — the app will validate your credentials and load the content.

Yes! You can add unlimited playlists and switch between them from Settings > All Playlists.

Go to Settings > All Playlists and tap the playlist you want to use. Tap "Set as Active" to switch.

Go to Settings, find your playlist, and tap "Update Playlist". This will re-download all channels and categories from the server.

This means your IPTV subscription with your provider has expired. Contact your IPTV service provider to renew your credentials.

Yes — go to Settings > All Playlists, tap the reorder icon, and drag playlists into your preferred order.

Content is organized into three main sections:
• Live TV — Live streaming channels, organized by categories (Sports, News, Entertainment, etc.)
• Movies — Video on Demand (VOD) movies with poster art, synopsis, cast info, and trailers.
• Series — TV series organized by seasons and episodes.

Tap the search icon (🔍) from the main menu. You can search across all content types — live channels, movies, and series — at once. Recent searches are saved for quick access.

When you stop watching a movie or series episode midway, it appears in the "Continue Watching" section on the main menu. Tap it to resume exactly where you left off.

The "Recently Added" section shows content that was most recently added to your playlist by your IPTV provider.

Yes! Within each content section (Live TV, Movies, Series), long-press a category or use the reorder button to customize the order. You can sort A-Z, Z-A, or manually drag categories.

• Tap the screen to show/hide controls.
• Play/Pause button in the center.
• Seek bar (for movies and series) — drag to jump to a specific time.
• 10-second skip — buttons to skip forward or backward.
• Back arrow to exit the player.

On mobile devices:
• Swipe up/down on the right side of the screen to adjust volume.
• Swipe up/down on the left side of the screen to adjust brightness.

Yes! In the player settings (gear icon), choose from: Auto (Original), 16:9, 4:3, or Fill Screen.

Yes! For movies and series (not live TV), you can adjust playback speed from 0.25x to 2.0x via the player settings.

In the player settings, set a sleep timer (15, 30, 45, 60, 90, or 120 minutes). The player will automatically pause when the timer expires. The remaining time is shown on screen.

Yes! Tap the settings icon (⚙️) in the player to access audio tracks and subtitles. Switch between available languages or enable/disable subtitle tracks.

On Android, when you leave the player while a stream is playing, the video automatically continues in a small floating window (PiP). You can continue using other apps while watching.

While watching a live channel, swipe up/down (or use the channel drawer) to switch between channels in the same category. On Android TV, use the D-pad up/down arrows or press right to open the channel drawer.

NiPa Player has a smart retry system: it automatically retries the stream, then tries alternative stream URLs if available. If all URLs fail, you'll see an error message with a Retry button.

Yes! When you're near the end of a series episode, a "Next Episode" overlay appears with a countdown. The next episode starts automatically unless you cancel.

The Electronic Program Guide (EPG) shows a visual timeline of what's currently playing, what's coming up, and what has aired on your live TV channels — similar to a traditional TV guide grid.

From the Live TV section, tap the "TV Guide" tab at the top of the screen.

Yes! Tap any upcoming program in the TV Guide and select "Remind Me". You'll receive a push notification when the program is about to start. Reminders work even when the app is closed.

The EPG data depends on your IPTV provider. If your provider doesn't include EPG data, the TV Guide will show "No program guide available." This is not a NiPa Player issue — contact your provider.

Live TV: Long-press a channel or tap the ❤️ icon.
Movies/Series: On the detail page, tap "Add to Favorites".

Tap the "Favorites" section from the main menu. You can filter favorites by type: All, Live TV, Movies, or Series.

Yes, with Cloud Sync. Sign in with Google or Apple, and your favorites will sync across all your devices automatically.

Yes! You can cast live streams and VOD content to any Chromecast-compatible device on your network.

1. Make sure your Chromecast device is on the same Wi-Fi network.
2. Start playing any stream.
3. Tap the Cast icon (📺) in the player controls.
4. Select your device from the list.

Tap the Cast icon again and select "Stop Casting", or tap the mini cast controller at the bottom of the screen.

Note: Chromecast is available on iOS and Android. It is not available on macOS.

Cloud Sync securely synchronizes your playlists and favorites across all your devices using your Google or Apple account. Your data is encrypted with AES-256 using a key derived from your account.

1. Go to Settings > Account & Sync.
2. Sign in with Google or Apple.
3. Tap "Sync Now" to perform your first sync.

Playlist configurations (names, credentials, URLs) and favorites (across all playlists).

Yes. All sensitive playlist data is encrypted with AES-256 before being stored in the cloud. The encryption key is derived from your account and never leaves your device.

Sync is triggered manually by tapping "Sync Now". There is a 60-second cooldown between syncs to prevent excessive requests.

1. Go to Settings > Parental Controls.
2. Set a 4-digit PIN.
3. Adult categories are automatically detected and hidden behind the PIN lock.

NiPa Player automatically scans category names for common adult keywords (18+, adult, xxx, etc.) and hides those categories behind the PIN lock.

When you try to access a locked category, you'll be prompted to enter your 4-digit PIN. The session stays unlocked until you close the app or manually lock it again.

Yes — go to Settings > Parental Controls to change your PIN or disable parental controls entirely.

When you first install NiPa Player, you get 21 days of free access to all features — unlimited playlists, Cloud Sync, all player features, etc. No credit card is required to start the trial.

After the trial, you'll need to subscribe to continue using all features.

Monthly — billed monthly, cancel anytime.
Yearly — billed annually, save ~16% vs monthly.
Lifetime — one-time payment, permanent access.

If you reinstall the app or switch devices, go to Settings > Restore Purchases to recover your subscription.

Go to Settings > NiPa Player Pro to view your subscription details. To cancel, manage your subscription through the App Store or Google Play Store settings on your device.

No. An account is only needed for Cloud Sync. You can use all other features without signing in.

Go to Settings > Account > Delete Account. This permanently deletes your account and all cloud data. Your local playlists will remain on your device. Learn more.

On the sign-in screen, tap "Forgot password?" and enter your email. A password reset link will be sent to your inbox.

Yes! NiPa Player is fully optimized for Android TV and Google TV with D-pad navigation. All screens — including the EPG guide, player, and settings — are designed for the TV remote.

D-pad arrows — navigate between items.
Select/OK button — confirm action (play, open, etc.).
Back button — go back to the previous screen.
In the player: Up/Down to switch channels, Right to open the channel drawer.

1. Check your internet connection.
2. Verify your playlist credentials — go to Settings, edit your playlist, and re-enter your credentials.
3. Update your playlist — go to Settings and tap "Update Playlist" to re-download channel data.
4. Check your IPTV provider — the issue may be on their end.

Check your internet speed — IPTV streaming requires a stable connection (10+ Mbps recommended). Try switching to a wired connection if on Android TV. Some channels may have higher bitrates that require faster connections.

After updating a playlist, go back to the main menu and navigate to Live TV, Movies, or Series. Your channels should be there organized by categories. Try using Search to find specific content.

Go to Settings > Help & Feedback to send us an email directly from the app. You can also reach us at dev@nipaplayer.com. We typically respond within 24 hours.